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Shipping Returns & Damage Policy

Shipping Returns & Damage Policy


SHIPPING POLICY


We ship within 24 hours Monday through Friday, excluding holidays. Orders over EUR 13.000 may take up to 48 hours to ship If we cannot ship within these times, then we will contact you using the information you have provided General cutoff time to ensure an order will go out that day is 2pm PST


It is our policy to ship in compliance with U.S.D.O.T. (US Dept. of Transportation CFR 49) regulations


Overnight Orders


We use UPS for all overnight orders. Overnight orders must be received by 2:00 PM PST Monday through Thursday to guarantee next day delivery Overnight orders placed on Friday will arrive the next business day or Monday Please contact us at 800-670-71-72 if you are placing an overnight order on a Friday and need your shipment to arrive on a Saturday Extra charges will apply and we cannot guarantee a Saturday delivery UPS has certain areas throughout the Continental US that do not accept Saturday deliveries


Address Problems


Any delivery problems arising from the address provided by the customer are the sole responsibility of the customer Any fees incurred will also be the responsibility of the customer and will be paid for by the customer Please do not send to an address where the delivery may be refused


UPS will NOT ship domestic orders to a P.O. Box. Be sure to check your address and if necessary use a physical street address


Domestic Shipping Only includes Alaska Hawaii and Puerto Rico


Shipping method will be at our discretion

International Shipping


International Shipping is available International customers will be responsible for any Customs duties or fees for the full purchase price of the order


RETURN POLICY


We will replace defective products. We cannot be responsible for delays caused by the shipping companies, whether it be because of weather conditions or human error If a package is damaged during shipment we will replace your order and deal with the shipper for a refund


Good Hydrations Inc does offer a 60 Day Product Guarantee This is for product purchase only and does not include any shipping fees Please return the full or empty bottles within the 60 Day time period along with the reason for the return and your correct contact information for a full product refund to


phgcmaf Inc.

13138 Haas Court

Rough and Ready, CA  98143


If you need to return an unopened order from UPS  please take to any local UPS store and request that the package be returned to us It is also helpful if you e-mail us at

phgcmaf@gmail.com This way shipping will be aware of your return


DAMAGE POLICY


Please inspect your package immediately to determine whether there has been any damage or leakage. Report any damaged goods within 48 hours of receipt of your goods


We will not accept claims for damages that have not been reported within 72 hours of your receiving your product